1. The Seller is not required to ship the products until it has received full payment for the same.
2. The products will be delivered by the courier selected by the Seller (hereafter, the “Courier”) to the address provided by the Customer in the order proposal, and the Customer or its delegate will be required to sign for delivery.
3. For security reasons, the Seller does not make deliveries to post office boxes or by placing the products in letter boxes or similar places.
4. The purchased products will be delivered by Courier from Monday to Friday, thus excluding Saturdays, Sundays and local and/or national public holidays. Deliveries are made at the latest within 30 (thirty) days from the date of finalisation of the contract or by a different deadline that may be agreed with the Customer (except where cases of force majeure or unforeseeable circumstances occur outside the Seller’s control that make it impossible or delay the delivery within the agreed terms).
5. The risk of loss or damage to the products is transferred to the Customer when the Customer or its delegate takes possession of the product.
6. Where the loss or damage of the products is directly attributable to the Seller, the latter will proceed to replace the product free of charge, subject to the express request of the Customer to be sent by e-mail to Customer Services.
7. Upon delivery by the Courier, the Customer is required to check:
1. that the number of packages delivered corresponds to what is indicated in the delivery note;
2. that the packaging and identification tags are intact and not altered or damaged in any way. Any damage to the packaging and/or wrapping of the products any errors in the products delivered must be immediately disputed by the Customer in writing on the Courier’s delivery note. Once the Courier’s document is signed without any dispute, the Customer may no longer object in relation to what has been delivered.
You can choose between standard and express courier service at check out of the order.
Estimated shipping times depend on the shipping Country.
Prices include Italian Vat.
All import duties costs are to be borne in full by the customer.
General Terms are governed by the Italian Law.